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eBooks Help

In partnership with Glassboxx and Script Books, Pen & Sword Books has developed an app exclusively for reading eBooks and listening to audiobooks purchased on this website.

The Script Books app offers easy-to-use audiobook and eBook access, all in one place.

Below you will find instructions and helpful tips for accessing eBook and audiobook content.

Download the App

Use the Script Books app to read or listen to books on your desktop or mobile devices. Download the app for iOS, Android, Windows or MacOS at the links below or in the Glassboxx downloads page: https://glassboxx.com/download-the-script-books-app

Accessing Your Books

Setting Up an Account and Logging in

eBook/audiobook customers will need to create an account at checkout to enable us to deliver eBooks and audiobooks to the Script Books app. Once you have purchased an eBook or audiobook from the Pen & Sword Books website, you will receive a confirmation email. The email will contain links to download our app to access your book.

When you open the app, log in with your email address (no password is required) and all your purchased content will be displayed on the MY BOOKS screen.

Tap on the cover image to start listening to or reading your new book.

Reading or Listening in Your Web Browser

You can read or listen to your purchased content in the browser by logging in with your email address. The Browser Reader is available here: https://scriptbooks.glassboxx.com/auth1.php

Verification Code

You need a verification code to log into the app.

After you enter your email address on the login screen, we will send a verification code to the email address you entered. The email will come from Glassboxx and has the subject "Your Glassboxx Verification Code." You might need to check your spam folder to see the verification email.

Copy and paste the code from the email into the verification screen and tap VERIFY ME. You will then be taken to the MY BOOKS screen, and you can start using the app to read or listen to your book.

Can I use another app to read or listen to my book?

While our eBooks and audiobooks are available for purchase from other retailers or platforms, purchases made on the Pen & Sword website can only be enjoyed on our branded mobile or desktop apps, powered by Glassboxx.

eBook File Formats

Pen & Sword Books publishes eBooks in ePub formats. Some exclusions may apply.

ePub

An ePub file is an eBook that is readable on most devices, including mobile phones, tablets, and computers. These may be read in the Glassboxx mobile/desktop app or in the Browser Reader.

Troubleshooting Tips

Trouble Logging in

If you are having problems logging in to the app - for example if you see the message "Email address not recognised" - make sure the email address you are entering on the login screen is the email address used when making your purchase from our website. This may be different from the one you are using for your app store account.

After following the steps above, if you continue to see the message "Email address not recognised", please contact [email protected]

Mobile app not loading content correctly

If the mobile app is not loading correctly, open the mobile app and click on the three dots (...) located at the bottom of the screen. Choose LOGOUT and then when prompted re-enter your email address. Choose LOGIN and enter the verification code sent to your email. Your content should now load.

Transferring your books to a new device

If you have a new device, simply download our app from the app store, log in with the email address used when you purchased your books, and you will find them under MY BOOKS.

Changing font size in eBooks

If you are unable to change the font size, please disable ‘Publisher styles’ in ‘User Preferences’ first.

Accessing your eBooks and audiobooks bought prior to 5th March 2026

Since 5th March 2026, eBooks and audiobooks bought from us are available using the Script Books app. For eBooks and audiobooks bought prior to 5th March 2026, you can still download them from the link sent in your purchase email, or the My Account section of our website, and then use the default eBook reader/audiobook player on your device.

Contact

If you have any questions about your eBook or audiobook access on the Script Books app, please contact Glassboxx customer support at [email protected]

Help for eBooks bought prior to 5th March 2026

As of September 2022 we offer new eBook titles as ePub files only, owing to a change in Amazon’s Kindle software which no longer supports the most up-to-date Kindle features for Kindle (.mobi, .azw) files. Any mobi files that are already in your library will not be affected by this change.

If you have previously purchased Kindle files and you wish to exchange them for ePub versions, email us quoting your order number and we will add the ePub version to your account and send a replacement download link.

Please note: if you are intending to use an iOS device such as an iPad or iPhone to read your eBook, we recommend purchasing the ePub file type and viewing through the Apple Books app.

Once you have bought the eBook through the normal checkout process you will be emailed a download link - simply click this link to download the file. The file will also be available in the My Account area of the website when you log in.

You will need an eReader to view your eBook files. There are free eReader apps which you can download from the internet such as Calibre, which will read both ePub and Kindle files. You can also download the Kindle app for PC, Mac or iOS, and Mac users can view eBooks through Apple Books.

Please note: The Kindle Cloud has a file size limit of 50MB. Some of our eBook files exceed this file size and therefore can be added directly to the Kindle e-reader or Kindle app but can’t be backed up to Kindle cloud library – therefore you won’t be able to access them from any other device.

Please note: once a digital product (eBook or audiobook) has been purchased, you will no longer be entitled to a refund on that title if you should wish to change your mind.

Installing eBooks onto your Kindle device

Send to Kindle: The most straightforward option to transfer your downloaded eBooks to your Kindle library is to use one of Amazon’s Send to Kindle applications. There are different options which allow you to send files to your Kindle by email, a drag-and-drop desktop app for PC or Mac and an option for Android devices. Find the best option for your needs on the Send to Kindle page.

Learn more about Kindle Personal Document Service through Kindle Help and Customer Service.

Alternatively:

  1. Download the eBook to your computer using the link we send to your email after purchase, or through the ‘Downloads’ tab in the My Account section of our website, (you will need to have an account and be logged in for this). Make sure you know where you are downloading the file to on your computer (usually the downloads folder). Keep this folder open, ready to transfer the file.
  2. Connect your Kindle device to your computer.
  3. PC Users – Go to ‘My Computer’, locate the Kindle in the list of drives and open it. Once you have opened this, locate the Kindle’s Documents folder and double click on this.
    Mac Users – Your Kindle will appear on the Mac desktop, click on it to open it and proceed through to the Kindle’s Documents folder.
  4. Right-click on the book file and choose copy. Go back to the Kindle’s documents folder and click Paste.
  5. Safely disconnect the Kindle and then locate the book that has now been transferred to your device.

Transferring eBooks onto your iPad/iPhone

  1. Before downloading any books you will need the Apple Books application on your device. You can get this from Apple, free of charge, through their website and App Store.
  2. Purchase the eBook from the Pen & Sword website and download it to the computer using the link we send to your email, or through the ‘Downloads’ tab in the My Account section of our website (you will need to have an account and be logged in for this). Make sure you know where you are downloading the file to on your computer, such as your downloads folder. Keep this folder open, ready to transfer the file.
  3. If you are using macOS Catalina, use Finder to transfer files. If you are using an earlier version of macOS, use iTunes to transfer files. Connect the iPad/iPhone to your computer and open up Finder/iTunes.
  4. iTunes: In the iTunes app, click the Device button near the top left of the iTunes window. Click File Sharing and select the app on your device that you want to transfer the file to. Select the file and click Add.
    Finder: In the Finder sidebar on your Mac, select your iPad. At the top of the Finder window, click Files. Drag a file or a selection of files from a Finder window onto an app name in the list.
  5. Synchronise the iPad/iPhone to your computer and it should appear automatically.

Not working? Try Apple iPad support.

Downloading eBooks onto your iPad/iPhone

  1. Before downloading any books make sure that you have the Apple Books application on your device. You can get this from Apple, free of charge, through their website and App Store.
  2. Purchase the ePub version of the eBook from the Pen & Sword website and download it using the link we send to your email. It will also be available via the ‘Downloads’ tab in the My Account section of our website, if you have an account and are logged in.
  3. The download arrow icon on the navigation bar will light up. Click on the ePub file you have just downloaded.
  4. The file should appear automatically in the Apple Books app and will then appear in your Apple Books library.

Installing eBooks onto other eReaders

  1. Purchase the eBook from the Pen & Sword website and download it to the computer using the link we send to your email. Make sure you know where you are downloading the file to on your computer, such as your downloads folder. Keep this folder open, ready to transfer the file.
  2. Connect your eReader to your computer.
  3. PC Users – Go to ‘My Computer’, locate the eReader in the list of drives and open it. Once opened, locate the eReader’s Documents folder and double click on it.
    Mac Users – Your eReader will appear on the Mac desktop, click on it to open it and proceed through to the eReader Documents folder.
  4. Right-click on the book you want to move to the eReader and choose copy. Go back to the eReader’s documents folder and click Paste.
  5. Safely disconnect the eReader and then locate the book that has now been transferred to your device.

Installing eBooks onto the Kindle app

Send to Kindle: The Kindle app is available to download free for iPhone, iPad, iPod touch and Android phone and tablet. You can download eBooks to your device and open them in the Kindle app, or you can use Amazon’s Send to Kindle applications which allow you to send to your device by email or through the desktop app. Visit Send to Kindle to find the correct option to best suit your needs.

Not working? Try Kindle Help and Customer Service.

For eBooks larger than 50MB: There are a few options to try. You will need to download the eBook to your computer first.

  1. You can use a program such as Calibre to compress the file or remove the images to reduce the size to smaller than 50MB and then use the Send to Kindle option.
  2. Use a cloud storage service such as Dropbox or Google Drive (you will need an account to be able to use this option). Add the file from your computer to your Dropbox account via the web browser or desktop app. Open Dropbox on your device, eg iPad. Select the file and choose the Export option. Select ‘Copy to Kindle’ from the ‘Open in’ menu. The Kindle app should then open and load the file.
  3. If your device is an iPad or iPhone, you can use the iTunes app on your computer. Connect the device to the computer and select it from the icon (top left). Click ‘Apps’ from the sidebar on the left. Scroll down to File Sharing and select Kindle. Drag the eBook file from the desktop into the Kindle documents box, and once the upload has finished click ‘Done’ and disconnect your device.

For more tips and further help with this, including screenshots try this article.